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FAQ's

Shipping –

 

Topo Athletic UK currently is only able to ship to mainland UK addresses.

 

We are pleased to offer the following delivery options:

 

Free Shipping

We are pleased to offer free shipping on all orders of £50 or more.

Standard Shipping - £5.00

We will aim to deliver your item within 2-4 working days. However, delivery times could be longer dependant on stock availability. We will always endeavour to keep you informed where this is the case.

Express Shipping (Next Working Day) - £6.50

We will aim to deliver your item next working day (excluding Bank Holidays), orders must be placed before 1pm for Express Shipping.

Delivery times could be longer dependant on stock availability. Express shipping is sent using DPD

Warehouse Opening Hours –

Our warehouse is open from 9-5 Mon-Thurs and from 9-4 on Friday. Please ensure you place your order before 1pm if you wish to receive your goods via our Express/Next Working Day service. Please note, this service does not operate during the weekend.

 

 

FAQ’s

 

  1. How long will it take for my item to arrive?

Delivery times vary depending on your chosen shipping method and the destination of your parcel. We aim to deliver orders between 2-4 working days.

 

  1. How long does it take to despatch orders?

Orders are packed and shipped within 1-2 working days. During peak times and in other exceptional circumstances this may take longer. Business days are Monday through Friday (excluding holidays).

 

  1. I am keen to get my order as soon as possible, what do I need to do get my order next day?

Express shipment costs a little more and all we ask is that you ensure you place your order before 13.00 (Mon-Fri) so it can be delivered within the next 2 business days. This is so we can make sure it is packed and ready for our couriers collection slot, any later and we won’t have time to prepare your order before they arrive. Where possible we would ask that you choose standard shipping to reduce environmental impact. We will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time. Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Topo Athletic UK are unfortunately unable to control or reimburse issues related to any of the above. But we have taken great care to work with only the best courier partners to ensure that your order makes its way to you as smoothly/quickly as possible.

 

  1. What do I do if something goes wrong and I have not received my parcel?

We have a customer care team who are UK-based, brand-expert and ready to help should anything go wrong. They are contactable via customer.services@Topoathletic.co.uk

 

  1. How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. Our courier will also confirm to you via email and/or phone that they have your order. You will then be able to track the order as it makes its way to you, and perhaps even re-direct if you are unable to sign for it.

 

  1. What are your shipping rates?

Free Shipping

We are pleased to offer free shipping on all orders of £50 or more.

Standard Shipping - £5.00

We will aim to deliver your item within 2-4 working days. However, delivery times could be longer dependant on stock availability. We will always endeavour to keep you informed where this is the case.

Express Shipping (Next Working Day) - £6.50

We will aim to deliver your item next working day (excluding Bank Holidays), orders must be placed before 1pm for Express Shipping.

Delivery times could be longer dependant on stock availability. Express shipping is sent using DPD

 

  1. Can I ship internationally?

Currently we are only able to ship to Mainland UK addresses.

 

  1. What is your returns policy?

We operate a subsidised returns policy for anytime within 30 days of receipt (we extend this over the festive period). We partner with Collectplus to ensure that you have access to a tracked courier service that will back to us quickly and reliably without the need for fiddly home printing.

  1. Are my returns tracked and insured?

Yes they are, Collectplus operate a tracked service and insured service and this gives you peace of mind that your returns parcel will get back to us quickly and safely.