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We’ve extended our Christmas returns policy until 31 January 2021. Any purchase made between 1 November 2020 and 31 December 2020 can be returned up until 31 January 2021. Our extended returns policy applies across all online orders.
(For purchases after 31 December our normal refund policy applies)
Our Returns Policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that we cannot offer exchanges for items purchased, only refunds.
For a replacement item you should place a new order online and your return will be treated separately.
To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).
Contact us at consumersupport@2pure.co.uk and in your e-mail, please provide the following:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee we will safely receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send an email to consumersupport@2pure.co.uk with the following information:
Once received, the issue will be processed and once approved a case number will be sent to you along with details about how to return the item(s) if required.
Once all item(s) have been received, we will ship the new item(s) back to you.
Depending on where you live, the time for exchanged items to reach you may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been processed, a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for credit to clear.
There are certain situations where only partial refunds are granted (if applicable):
If you are expecting a refund and haven’t received a payment, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at consumersupport@2pure.co.uk.
Only regular priced items may be refunded, unfortunately clearance sale items cannot be refunded (this does not apply to offers and discounts).
This Returns Policy was last updated June 2019.
